GENERAL TERMS AND CONDITIONS
1. IDENTIFICATION DETAILS OF THE SELLER
1.1. The Seller is the company
KolemKolem Kampeny s.r.o.
with registered office: Lipno nad Vltavou 307, 382 78 Lipno nad Vltavou, Czech Republic
Company ID (IČO): 23148870
registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, Insert C 35237/KSCB
(hereinafter referred to as the “Seller”).
1.2. Contact details of the Seller:
Email: info@kolemkolem.info
Phone: +420 725 284 713
Address for complaints, returns of goods and correspondence: Lipno nad Vltavou 307, 382 78 Lipno nad Vltavou
1.3. The Seller is not a VAT payer.
1.4. These General Terms and Conditions (hereinafter referred to as “GTC”) govern the contractual relationship between the Seller and the customer (hereinafter referred to as the “Buyer”).
1.5. Through the website kolemkolem.info the Seller offers:
a) registration and sale of entry fees for sports and social events (hereinafter referred to as “Events”),
b) sale of goods and merchandise (hereinafter referred to as “Goods”).
1.6. By submitting a registration for an Event or an order for Goods, the Buyer confirms that they have read these GTC and agree to them.
2. ORDER PROCESS AND CONCLUSION OF THE CONTRACT
2.1. The Buyer places an order by filling in the electronic order form on the Seller’s website.
2.2. Before sending the order, the Buyer is always shown the final price including all fees, approximate delivery time and shipping cost for the chosen delivery method.
2.3. By sending the order, the Buyer confirms that they have read these GTC, agree with them, and have familiarized themselves with the price, payment method and delivery method.
2.4. The Buyer’s order constitutes a proposal to conclude a contract. The purchase contract is concluded upon confirmation of the order by the Seller via email.
2.5. The contract is concluded in the Czech language and is archived by the Seller in electronic form. The Buyer does not have access to the archived contract.
3. PRICE AND PAYMENT TERMS
3.1. Prices of Goods and entry fees are stated in Czech crowns (CZK) and include VAT (if the Seller is a VAT payer).
3.2. The final price is always displayed during the ordering process and includes all taxes and fees, except for shipping costs, which are stated separately.
3.3. The Buyer may pay the price non-cash via the GoPay payment gateway or by bank transfer to the Seller’s account.
3.4. The Seller reserves the right to change prices of Goods and entry fees. A price change does not apply to already confirmed orders.
4. ENTRY FEES AND PARTICIPATION IN EVENTS (SERVICES)
4.1. The contractual relationship between the Seller and the Buyer arises upon submission of registration and payment of the entry fee. The entry fee is considered paid at the moment the payment is credited to the Seller’s account.
4.2. The entry fee constitutes a contract for the use of leisure time on a specific date within the meaning of § 1837 letter j) of Act No. 89/2012 Coll., the Civil Code. The Buyer has no right to withdraw from the contract without giving a reason. The entry fee is non-refundable unless explicitly stated otherwise.
4.3. Transfer of the entry fee to another person is possible only after written agreement via email info@kolemkolem.info with the Seller and no later than 7 days before the Event takes place. The Seller is entitled to charge an administrative fee for changing the registration.
4.4. The Seller reserves the right to change the program, route, schedule or venue of the Event for any reason, including safety, organizational or unforeseen circumstances, without the obligation to refund the entry fee.
4.5. In case of cancellation of the Event due to force majeure (including pandemic, extreme weather, decisions of public authorities, strike, war, terrorism, technical failures or other unforeseen events beyond the Seller’s control), the Seller is not obliged to refund the entry fee, but may offer an alternative date, transfer to another Event or partial refund after deduction of incurred costs. The form of compensation is determined by the Seller.
4.6. The Buyer (Event participant) declares that they are medically fit to participate, participates at their own risk and is aware of the risks associated with sports activity. The Buyer is obliged to follow the Event rules and organizer’s instructions. During cycling events, wearing a protective helmet is mandatory.
4.7. The Seller is not liable for indirect damages, loss of profit or consequential damages to health or property unless caused by intentional breach of obligations by the Seller. This provision does not affect liability that cannot be excluded under applicable law.
5. SALE OF GOODS (MERCHANDISE)
5.1. The purchase contract for Goods is concluded upon confirmation of the order by the Seller. The Buyer is obliged to provide correct and true information; the Seller considers them to be such.
5.2. Order process: The Buyer selects Goods, adds them to the cart, chooses delivery and payment method, enters contact details and confirms the order by pressing the “Order with obligation to pay” button. The Seller confirms receipt of the order by email containing a summary of the order and these GTC.
5.3. If the order cannot be confirmed (e.g. due to unavailability of Goods), the Seller contacts the Buyer and offers an amended contract. The contract is concluded only after the Buyer confirms this offer.
5.4. In case of an obvious error in the price of the Goods (e.g. the price clearly does not correspond to the usual market price or is obviously stated incorrectly due to a technical error), the Seller is not obliged to deliver the Goods at that price. The Seller contacts the Buyer and offers to conclude the contract at the correct price. If the Buyer does not confirm the proposed price change within 3 working days of receiving the request, the Seller withdraws from the contract and refunds any paid amount to the Buyer without undue delay in the same way the payment was made.
5.5. The Seller undertakes to deliver the Goods no later than 30 days from the conclusion of the purchase contract, unless otherwise stated for specific Goods. Delivery time is indicative and depends on availability of Goods, chosen delivery method and external factors beyond the Seller’s control.
5.6. Delivery methods: The Buyer may choose delivery via a transport service or personal collection at a specific stated location (e.g. Infopoint of the Lipno nad Vltavou ski resort). Delivery is possible only within the Czech Republic.
5.7. Upon receipt of the Goods, the Buyer is obliged to check the packaging; in case of visible damage, report the defect to the carrier and the Seller.
5.8. The risk of damage to the Goods passes to the Buyer at the moment of taking over the Goods. Ownership of the Goods passes to the Buyer upon full payment of the purchase price.
5.9. If the Goods become unavailable after conclusion of the contract, the Seller informs the Buyer of the new delivery time or offers substitute Goods. If the Goods are not delivered even within an additional reasonable period set by the Buyer, the Buyer is entitled to withdraw from the contract.
5.10. Information on reparability: For selected Goods, the Seller provides information before purchase on the availability of spare parts and reparability score, if provided by the manufacturer. This information is indicative and depends on the manufacturer’s data.
6. WITHDRAWAL FROM THE CONTRACT (GOODS)
6.1. The Buyer (consumer) has the right to withdraw from the purchase contract within 14 days from receipt of the Goods without giving any reason.
6.2. Withdrawal can be made by email or in writing. For easy withdrawal, a hyperlink “Withdrawal from the contract” is available on the website, leading to the form (Annex No. 1).
6.3. Exceptions: The right of withdrawal does not apply to goods that have been removed from the packaging for hygienic reasons and cannot be returned for health or hygiene protection reasons, and to goods that are subject to rapid deterioration or are quickly perishable.
6.4. The Buyer is liable for any reduction in the value of the Goods caused by handling beyond what is necessary to become acquainted with its nature, properties and functionality. The Seller is entitled to reduce the refunded amount by compensation for the reduction in value of the Goods up to 100% of the purchase price if the Goods are unusable.
6.5. The costs of returning the Goods are borne by the Buyer. The Seller refunds all payments received (including delivery costs corresponding to the cheapest offered method) within 14 days from the date of delivery of the withdrawal notice – but not before the Buyer returns the Goods or proves they have been sent.
6.6. The Buyer is obliged to return the Goods to the Seller within 14 days from the day they withdrew from the contract. Return address: KolemKolem Kampeny s.r.o., Lipno nad Vltavou 307, 382 78 Lipno nad Vltavou.
7. COMPLAINTS PROCEDURE
7.1. The Seller is liable for defects in the Goods for 24 months from receipt (for consumers). The warranty period begins on the day of receipt of the goods.
7.2. A complaint can be made by email or in writing; we recommend using the sample form (Annex No. 2). The complaint must include a description of the defect, preferred method of handling, proof of purchase and photographs of the defect.
7.3. The Seller issues a confirmation of receipt of the complaint within 3 working days and decides on the complaint no later than 30 days from the day it received the goods along with the necessary documents.
7.4. Rights arising from defective performance: In case of a substantial defect, repair, replacement, discount or withdrawal can be requested. In case of a minor defect, repair or discount can be requested. The Seller prefers repair. The warranty does not cover normal wear and tear, mechanical damage or improper use.
7.5. If the complaint is unjustified, the Buyer bears the costs associated with handling the complaint.
8. PERSONAL DATA PROTECTION AND MULTIMEDIA
8.1. The Seller processes the Buyer’s personal data in accordance with GDPR and applicable legal regulations for the purpose of fulfilling the contract, maintaining results lists and marketing activities.
8.2. Detailed information on personal data processing and cookie usage is provided in a separate document Privacy Policy available on the Seller’s website.
8.3. During the Event, photographs and video recordings may be taken for the purpose of promoting the Seller’s activities based on the Seller’s legitimate interest. The Buyer has the right to object to such processing.
9. OUT-OF-COURT DISPUTE RESOLUTION
The Buyer is entitled to use out-of-court resolution of a consumer dispute through the Czech Trade Inspection Authority (www.coi.cz) or the ODR platform available at http://ec.europa.eu/consumers/odr.
10. FINAL PROVISIONS
10.1. These GTC are valid and effective from the date of their publication on the Seller’s website.
10.2. The Seller reserves the right to amend the GTC. For the Buyer, the terms valid at the moment of sending the order or registration are binding.
10.3. Legal relations are governed by the law of the Czech Republic.
10.4. If any provision of the GTC is or becomes invalid, ineffective or unenforceable, this does not affect the validity of the other provisions.
10.5. The Seller is not liable for indirect, consequential or lost profits unless caused by intentional conduct.
10.6. All communication between the parties takes place primarily electronically at the email addresses provided in the order.
